Haste Creates Waste: Making Time for a Customer

An often overlooked resource is time. So often in in work arenas money and time are linked together like a counter on a gas pump. If results within a certain time frame are not obvious, it is often considered wasted. Many businesses are using a different system of measurement these days. There are studies being conducted on the value of time being spent matching time taken with the required work of running a business. It is no shock to discover that it is more lucrative and advantageous if companies and service providers can spend more time with clients and customers. Many businesses are outsourcing aspects of the business to payroll service companies, human services providers, medical billing companies, and other basic business functions. Many businesses are using the internet for numerous functions that diminish time that the company might have to spend otherwise. This frees up time for the more important functions that the company offers.

Big business knows that time spent with a customer is seldom wasted. While a customer may only spend a few dollars, the quality of service can create a loyal customer that will consistently spend a few dollars every week adding up to great amounts of money within a year. A happy customer spending five dollars today will increase the earnings more then a unattended buyer,who spends more, but never returns. A key component of creating a happy customer experience is the resourcefulness of the employee in facilitating the customer\’s desires.

A company that understands profit is proportional to the effectiveness of those doing the selling is quick to calculate success is a process that extends beyond the quarterly reports. These are the businesses that educate their employees, and will have too many rather than too few persons on the floor. Trained employees and plenty of them can allow the most success.

In the health field the more time a doctor can spend with a patient, the better the treatment will be. For many doctors the resolving of symptomatic issues is left almost entirely to lab tests and prescription medicines. This results in unnecessary expenses to insurance companies and clients. The burden of burning quickly through a crowded waiting room can lead to time not taken for the best diagnosis with an over reliance on testing over common sense. There have been many children given strong medicines for ADD or Hyperactivity because the Doctor didn\’t discover they were eating Captain Crunch and drinking Dr. Pepper for breakfast.

There is a value to time spent with a client or customer . Having the time to inquire, understand and illicit details often translates into solving problems in a more capable manner. Understanding the customer or patient and the related issues take a little effort.. Becoming more skilled in question asking or true communication requires a little time, but averts potential problems or unnecessary efforts. At the end of the day, time spent up front is well worth the effort.

Connor R Sullivan recently wrote a report about how the new health care legislation will effect medical billing companies. More and more health clinics are using medical billing online services. This and other unique content \’medical billing companies\’ articles are available with free reprint rights.